Returns and Refunds

1. Our return and refund policy is valid for 5 days from the date of receipt of your order; after this period, no returns or refunds will be accepted.
2. The item must be returned to us under certain conditions in order for a refund to be issued:

- The items must not have been used;

- Items must be returned in their complete original condition (packaging, accessories, instructions…).

3. To complete your return, we also need a receipt or proof of purchase.

4. Return shipping costs are the sole responsibility of the customer.
5. IMPORTANT: Certain items, such as wigs, full lace wigs, and other custom-made items requiring special customization or personalization, are non-returnable and non-exchangeable. All purchases of these types of items are final; no right of withdrawal applies, in accordance with the law.
6. Once your return has been received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund.
7. If the return is approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within 7 days. After this period, if you haven't received a refund, first check your bank account again and then contact your credit card company, as it may take some time for your refund to be officially posted. If you have done all of this and still haven't received your refund, please contact us via email at Ladybirdparis16@gmail.com